Changes Creative Salon Policies

At our Salon, we thrive on providing each and every client who walks through the doors the best possible service we can offer. That’s why we have some basic policies in place to ensure everyone enjoys their Changes Creative Salon experience. They’re not rules, they’re just some general things to keep in mind to make sure your experience with us goes as smoothly as possible.

Salon & Commission Members Policies

Appointment Cancellations:

To cancel or reschedule please call us at 270-444-9392 between the hours of 9am-6pm Tuesday through Saturday.

After 2 cancellations within 6 months, a deposit may be required for any services after. If you do not call or show for an appointment and want to book with us again a 50% deposit will be required to obtain another appointment.

After two times of not showing or calling, we have the right to refuse service.

If you are running late for an appointment, please call your stylist. They may have another appointment and will have to reschedule your appointment.

Services:

Each stylist is in business for themselves and are responsible for their client services. If for any reason a client is dissatisfied with a service, we ask that you inform your stylist to discuss a possible resolution. The salon does not refund money for services and are not held liable per the stylists lease agreement.

Returned Checks There will be a processing fee each time a check is deposited into the bank (from commissioned stylist) and will be in the amount noted by bank plus a $25 processing fee.

Community Respect

We ask that all people in our business remain respectful to others; including, no loud profanity, loud talking, or any form of nuisance behaviour that would disturb another person's relaxing experience in our salon. We have the right to refuse service.

Harassment:

We do not tolerate harassment or discrimination of any kind. If you are harassing, yelling, or threatening anyone in our salon, the law enforcers will be called.